Administration Support Officer (IGM)

Summary of Role

This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role

1. Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
2. Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
3. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
4. Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
5. Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
6. Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.

About You

To be successful in this role you will need:

1. Educated to Bachelor’s degree level.
2. Experience of organising and coordinating meetings and events.
3. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
4. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
5. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
6. Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.

Why you should Apply

Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

Please submit your CV and Cover Letter, by clicking on ‘Apply For This Role’

Alternatively, you can send your cover letter (limited to one page) and CV to [email protected], with the subject title (Administration Support Officer (IGM) )